Job Description

About this role:

Wells Fargo is seeking an Artificial Intelligence (AI) User Acceptance Testing (UAT) Coordinator. This individual will act as the and will be responsible for identifying testing needs as well as creating and executing testing plans for AI and Generative AI conversational experiences across our Virtual Assistant platforms that reach over 30 million Wells Fargo customers. For additional information on this line of business, refer to the external Careers Site at

In this role, you will:

• Interacting and coordinating with business experts to understand business flows and rules
• Partnering with business and technology partners to develop testing plans for each defined customer experience release-over-release
• Identifying test scenarios and translate them into executable UAT test scripts across testing phases
• Managing and maintaining processes and routines such as defect management and deferrals via JIRA, ALM and other, release planning, test case management  
• Coordinate testing resources including UAT testers, testing tool access and test data provisioning
• Tracking and reporting of test execution and completion across all testing phases

Required Qualifications:

• 2+ years of Artificial Intelligence Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Advanced knowledge and understanding of test plans, test cases, testing procedures, test scripts and expected results
• Advanced analytical skills with high attention to detail and accuracy

Desired Qualifications:

• 2+ years working with Artificial Intelligence (AI) disciplines such as Machine Learning (ML) or Natural Language Processing (NLP)
• 2+ years across PDLC or SDLC; familiar with different types of testing & validation
• Strong verbal, written and interpersonal communication skills
• Outstanding problem solving and decision-making skills
• Experience managing projects with the following tools: JIRA, Rally and/or ALM
• Proactive, innovative and creative in meeting customer and enterprise needs
• Execute against business vision, strategies, and goals in a fast-paced environment while balancing multiple priorities
• Develop partnerships and collaborate with other business and functional areas
• Spanish speaking proficieny
• Ability to be proactive, innovative and creative in meeting customer and enterprise needs
• Ability to develop and execute business vision, strategies, and goals
• Ability to develop partnerships and collaborate with other business and functional areas
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Excellent verbal, written, and interpersonal communication skills

Job Expectations:

• Ability to work on-site at approved location at least three days a week
• This position is not eligible for Visa sponsorship

Pay Range for New York, NY & San Francisco Bay Area: $115,900.00 - 206,100.00 annually

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit  Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

* Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit  Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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