Beneficiaries were identified during the UHC registration exercise in 2018 to 2019. A scientific method was used to select deserving beneficiaries based on the feedback they provided about their social economic status.
Yes. The beneficiary selection is over. Dependant verification and dependant addition is currently ongoing.
A notification SMS is sent to all beneficiaries. Once you receive the SMS, follow the instructions, and accept terms and conditions to activate your cover.
Additionally, selected beneficiaries will be visited by a community health worker at their home to discuss their membership and the healthcare services available.
Send your ID number to 21101 e.g. Text ‘ld12345678’.
No. Your mobile number and ID card is all you need to identify yourself as a beneficiary of MARWA.
One spouse and an unlimited number of children can be added as dependants. Please visit the nearest NHIF office or your preferred healthcare facility to add your dependents. To add a child, carry the child’s birth certificate copy and original (for certification) and for children under six (6) months, a birth notification is acceptable.
Dial *253#, choose option 2 ‘My M-TIBA’, select ‘MARWA KSHC’,
then choose option 2 ‘My Dependants’.
No. There is a 30-day waiting period as per NHIF terms and conditions.
The MARWA Cover is currently available at 48 public health facilities spread across the seven sub-counties of Kisumu.
NHIF encourages one to choose one facility per member in order to keep adequate health records per cover and for easier accessibility. However, depending on the locality of your spouse & dependants, you can choose a hospital/facility that is nearest to them within the County.
Your preferred facility may refer you if required. If the referral treatment falls within the NHIF Supa Cover Terms & Conditions you will be covered for these costs; if the referral treatment falls beyond the limits of the NHIF Supa Cover Terms & Conditions, this will be at your own cost.
Health facility changes are done after 6 months. Please visit the nearest NHIF office to change your preferred facility. Nearest NHIF offices are:
Kisumu: Re-insurance Plaza, Ground Floor, Oginga Odinga Street
Siaya: Siala Plaza, 1st floor, Court Road
Vihiga: Cherry House, Ground floor
Kakamega: Mega Mall, 2nd floor
Oyugis: Olando Plaza, Ground Floor
Kericho: Sinedet Building, 1st floor, Kisumu Busia Rd
If denied services in the chosen facility, Kindly report to the nearest NHIF office or contact the office of the nearest SCMOH. Alternatively, call the toll free number 0800720601 or email customercare@nhif.or.ke or complaints@nhif.or.ke
No. There are no restrictions on current and pre-existing medical conditions e.g. HIV, cancer, hypertension etc.
MARWA Kisumu Solidarity Health Cover is administered by the County Government of Kisumu based on NHIF Supa Cover benefits package.
MARWA Kisumu Solidarity Health Cover will be managed as per Kisumu County Social Health Insurance Scheme Regulations, 2020.
MARWA Kisumu Solidarity Health Cover was established by the County Government of Kisumu as part of its effort to ensure that all residents of Kisumu County fulfil the requirement for mandatory health insurance as per the Kisumu County Health Act 2019. The MARWA Kisumu Solidarity Health Cover will therefore remain valid as long as the primary member’s premium payment is up to
Right to access health care
Health care shall include promotive, preventive, curative, reproductive, rehabilitative and palliative care.
Right to receive emergency treatment in any health facility
In emergency situations, irrespective of the patient’s ability to pay, treatment to stabilize the patient’s condition shall be provided.
Right to be informed of all the provisions ofone’s Medical Scheme/ Health Insurance Policy
Anyone who is enjoying the provisions of a medical cover (insured} is entitled to tmow all the privileges accorded and also entitled to challenge, where and if necessary, the contents and decisions of the medical scheme and health insurance policy.
Right to choose a health care provider
A patient’s right to access a health care provider of his choice shall not be unduly restricted by third parties so long as the provider of choice is qualified, registered, retained and in current good standing with the Regulatory Authority to provide treatment for the particular ailment or illness and as long as that choice is acceptable in medical and ethical standards.
Right to the highest attainable quality of healthcare products and services
Every person has the right to the highest attainable quality of health care products and services.
Right to refuse treatment
Any person, patient or client may refuse, withdraw or withhold treatment and such refusal shall be documented in writing by the medical service provider and in the presence of an independent witness, provided that such refusal, withdrawal or withholding does not create an immediate danger to the patient or the health of others and provided further that the consciousness and competency of the person has been taRen in account.
Right to confidentiality
This shall be upheld except where consent has been expressly given or disclosure is allowed by law or in the public interest. Confidentiality shall be maintained even after a patient’s death.
Right to informed consent to treatment
To be given full and accurate information in a language one understands about the nature of one’s illness, diagnostic procedures, proposed treatment, alternative treatment and the costs involved for one to maRe a decision except in emergency cases. The decision shall be made willingly and free from duress.
Right to information
Every patient is entitled to receive full and accurate information concerning their health and healthcare. In addition every patient is entitled to access and to obtain information about their health.
Right to be treated with respect and dignity
Right to a second medical opinion
Every person has the right to a second medical opinion if so desired, regarding diagnosis, procedures, treatment and /or medication from any other qualified health professional of one’s choice.
Right to complain
Every person has a right to complain about health services to the relevant authorities. Such complaint should be investigated and receive a response from the authority within a reasonable time that does not exceed twelve months. Where there is a delay, the relevant authority shall provide the reasons.
Right to insurance coverage without discrimination on the basis of age, pregnancy, disability and illness including mental
Right to donate his or her organs and/or any other arrangements/ wishes upon ones demise.
Disputes may arise from the following areas, including:
Any dispute arising from the rights and responsibilities set out herein above, their exercise and/ or enforcement may be resolved through any of the following ways:-
3. The patient may lodge a claim in court seeRing appropriate remedies as provided under law.
Every patient has the following responsibilities: